Privacy Policy

Overview

NED ORDER ("NED", "we", "us") operates an online ordering and restaurant-management platform, made up of a customer-facing storefront, a restaurant dashboard, and a staff mobile app ("NED Order"). This policy explains what data we collect across those surfaces, why we collect it, and how it is protected.

Information we collect

Customers placing an order provide their name, phone number, delivery or pickup details, and order contents. Payment is processed directly by Stripe; we do not receive or store full card numbers.

Restaurant owners and staff create an account with an email address and password to access the dashboard and the NED Order mobile app. Staff accounts are issued by the restaurant, not by the public.

Restaurant operations data — orders, reservations, menu items, branch and opening-hours configuration — is stored so the platform can function across devices in real time.

How we use information

Data is used to process and fulfill orders and reservations, authenticate accounts, send order and reservation notifications (including push notifications in the mobile app), enable receipt printing, and operate the dashboard and storefront. We do not sell personal data, and we do not use it for third-party advertising.

Cookies and device data

The storefront and dashboard use essential cookies to keep you signed in and to remember session state. We do not use third-party advertising or analytics trackers. The mobile app stores your authentication session on-device and requests permission for push notifications so staff can be alerted to new orders and reservations.

Payments

Payments are handled by Stripe. Stripe's own privacy policy governs the payment details you provide to them directly; NED does not store card numbers or bank credentials.

Data sharing

We share data only as needed to operate the platform: with the restaurant a customer orders from, with Stripe for payment processing, and with infrastructure providers who host the service on our behalf. We do not sell personal data to third parties.

Data retention

We retain order, reservation, and account data for as long as the associated restaurant account is active, or as needed to meet legal and accounting obligations, after which it is deleted or anonymized.

Your choices

You can request access to, correction of, or deletion of your personal data by contacting us using the details below. Restaurant staff can update or remove their account through their restaurant's dashboard administrator.

Changes to this policy

We may update this policy as the platform evolves. Material changes will be reflected by updating the "Last updated" date above.

Contact us

Questions about this policy or your data can be sent through our contact page.